Apple have awards for resellers that excel in different areas. This quarter, there are trips to San Francisco on offer for a handful of Australian resellers that sell the most iPods, or Mac Pros, etc. Last quarter, we sold the most AppleCare in our “class”, and the boss was given a trip to Macworld.
But the boss has a pregnant wife, who will be unable to fly, and nearly ready to give birth around the time of the trip. He tried to change the dates, but he couldn’t, and he has decided to give the trip to the service manager.
Which is all well and good, aside from two key issues.
1. I sold the most AppleCare. I encouraged other staff members to sell AppleCare. I speak to many customers every day about the benefits of AppleCare, and I add it to every quote I do, and for every quote that I revise for another staff member. I hassled Apple into giving us training in how to sell AppleCare, and since I started doing all this, our AppleCare “attach rate” has been geting higher and higher. I don’t consider myself to be gods gift to sales, but AppleCare is a product I believe in (I buy it myself on every mac that I own), and I don’t feel that I am being immodest by claiming ownership of that award. I truly belive that we sold the most AppleCare because of ME.
2. The boss made the decision to give the trip to “not me”, acted on the decision, and then called me to let me know his decision. It is irreversible, and I had no say in it.
So I am pissed off. Not pissed off that I didn’t get a trip I never expected to get in the first place, but pissed off that I had everything to do with earning the award, but no say in the distribution of the award.
I have been slowly driving myself nuts working towards getting my brothers business out of difficulty, not because I expected financial rewards, but because I believed in my brother and in his business. I belived in myself enough to think that I could make a difference, that I could help turn things around, and that I could (and should) help my brother.
But now I’m left feeling like I’ve been shat on from a great height. It’s not about some stinking bloody conference, it’s about respect. I earned that damn trip, and I deserved to be told about the decision before it was made, and I deserved to be given a chance to give my side of the story.
Mark and I probably couldn’t have gone anyway – it would have cost us more than we have saved, and the savings are for the house (that looks further away than ever now), but I deserved better than a phone call that started of with, “you’re probably not going to like what I have to say”, and ended with “we can talk about this later, but the decision has been made”.